Contact

Ask a person, get an answer.

No chatbot, no ticket robot. Messages land in a shared inbox and someone who does the work replies, normally within a few hours on weekdays.
  • A human replies
  • Usually within a few hours
  • Bulk and API questions welcome
Illustration of a support person with a chat bubble and an email

Sales

Not sure which batch fits, or want a mix quoted? Send the URL and the page you are pushing. Standard rates stay on the pricing page either way.

Existing orders

Most answers are already in your account: live status, index state and the credentials file. Write to us if something looks wrong.

Agencies

Mention your monthly volume and we will reply with tiered rates from the partner program instead of the public list.

Hours

Monday to Friday, 09:00 to 18:00 CET. Weekend messages get picked up Monday morning.

Before you send it (02)

What to include in your message

The fastest replies come from messages with the target URL, the niche and language you want, and the link type: dofollow, nofollow or a mix. Those three details cover most of what we would otherwise ask back.

If you already have an order, add the order number. We can pull up the batch instantly instead of searching by email address.

For bulk or agency requests, mention roughly how many links a month you expect. Rates step down at 51 and again above 100 links, and monthly plans carry a 25% discount with a three-month minimum.

Vague requests like "do SEO for my site" take longer to answer than a specific ask, because we have to write back and ask what you actually need first.

Timing (03)

What to expect

Weekday messages sent during working hours usually get a reply in under three hours. Anything sent overnight or on a weekend waits until the next working morning.

Order-status questions are fastest since the answer is usually already in your order dashboard. Custom quotes for large or unusual orders can take a full working day because someone has to price the mix by hand.

Questions (04)

Before you write in

Do you offer refunds?+
Case by case. If links don't go live as ordered we fix or refund the affected part.
Can I request specific sites?+
Yes, mention them in the message. We'll confirm which are in stock before charging you.
Is there a minimum order?+
No minimum on one-off batches. Monthly plans require a three-month commitment to get the 25% discount.
Do you sign NDAs for agencies?+
Yes, send your template with the first message and we'll return it signed.
Can I pay by invoice?+
Available for recurring monthly orders. One-off batches go through the checkout on the pricing page.